Carta Healthcare, a pioneer in harnessing the power of clinical data, announced the results of a survey regarding patient healthcare experience in the United States. The results show that patients spent a significant time waiting, filling out duplicate forms and recounting past medical history, resulting in negative experiences. The results are from an online survey of 1,014 U.S. consumers conducted by Propeller Insights between October 13, 2022 and October 24, 2022.
“This data integration issue results in patients’ frustration with filling out duplicate forms and recounting their medical history, as documented in the survey results, and has an overall negative impact on the patients’ experiences, healthcare costs, and patient outcomes.”
The results indicate patient frustration regarding duplicating efforts filling out forms and recounting past medical history. Eighty-three percent of respondents reported they had to provide the same health information or duplicate forms with each appointment. Almost three-quarters of those surveyed reported completing more than two duplicate documents, and forty-two percent said they spent six minutes or more recounting past medical history at every appointment. These results indicate that medical history is not shared between systems or displayed in a time-efficient manner. One in five respondents said having to repeat forms at a doctor’s office makes them less likely to return, which may impact healthcare costs since regular examinations and preventive care are less expensive than urgent care.
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“Physicians, nurses, and medical office staff are highly professional, accomplished, and dedicated individuals who genuinely care about their patients and provide excellent care. However, healthcare information systems often fall short of their current ability to integrate data among disparate systems, reduce data entry, and provide a holistic view of a patient’s medical condition and history,” said Matt Hollingsworth, co-founder and CEO of Carta Healthcare. “This data integration issue results in patients’ frustration with filling out duplicate forms and recounting their medical history, as documented in the survey results, and has an overall negative impact on the patients’ experiences, healthcare costs, and patient outcomes.”
SOURCE: Businesswire