Birdsong Hearing Benefits announced a partnership with Convey Health Solutions to serve as its preferred hearing benefits manager. Convey, based in Ft. Lauderdale, Fla., is a leading provider of technology and services to support healthcare organizations and individuals in the Medicare markets. Through this partnership Birdsong will deliver hearing benefit services as a third-party administrator. These services include a nationwide credentialed provider network, preventive analysis and outreach for health plan members, a contact center, claims operation, and care management.
Birdsong and Convey also provide over-the-counter (OTC) hearing devices through an online store at www.hearanywhere.com. In August, the Food and Drug Administration (FDA) issued a ruling to establish a new category of OTC hearing aids, which allows consumers with mild to moderate hearing loss to purchase hearing devices directly from stores and online retailers.
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“Delivering innovative solutions to support access to improved hearing solutions aligns to Convey’s strategy in expanding our supplemental benefits program,” commented Jonathan Starr, senior vice president at Convey. “This new ruling will allow individuals greater options when it comes to improving their hearing. The Birdsong team and their leading experts in hearing benefits and hearing aid devices are at the forefront of effectively addressing this new ruling and are best suited to guide our clients and their members to the appropriate hearing solution.”
Birdsong—with a network of valued hearing care professionals and a philosophy of total health and hearing care—is designed to improve clinical outcomes and lower total member medical cost with proactive interventions and advanced analytics. It is estimated that those affected with hearing loss begin to notice signs in their early fifties yet very few receive treatment. Studies show hearing loss has an impact on other health comorbidities, including risk of falls and an increased sense of social isolation.
Sharon Fletcher, Birdsong’s president and CEO, shared, “Hearing care is essential, contributing to a quality lifestyle. Birdsong Hearing Benefits is pleased to be partnering with Convey Health, the leading OTC service provider. In this relationship, Birdsong will provide quality hearing service to Convey payers who desire to receive hearing benefits for their members.”